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General

Frequently asked questions about how cuid works: plans, costs, payment methods, and everything you need to know about our service.

How do I know which areas or accesses of my property should be protected?

Here you will find a brief security assessment that, according to your needs, will recommend a customized configuration, so that you can protect every corner of your property paying only for what you need. If you choose to contract one of our complet

What are the payment methods?

You can pay online with the most popular payment options, including Visa, Amex, MasterCard and Apple Pay credit or debit cards, or with bank deposits. If you have any questions or suggestions regarding payment, please do not hesitate to contact us at

Is the system wired?

cuid offers a unique solution in the market, by offering a WI-FI connection as well as a POE cable, so that your cameras will ALWAYS keep working, even if for some reason the Internet connection is lost. If you have any questions or queries, please c

Can I access my security system remotely?

Sure! Our security systems were specifically designed to be remotely accessible. Thus, you will be able to view live feeds from all cameras, activate or deactivate your system and receive real-time alerts on your smartphone, from anywhere with an Int

How do I know they will respond when I need them?

We have a professional agent behind EVERY camera, ready to dispatch the response team and alert the relevant authorities the very moment a threat arises. Plus, you're free to contact us in one click through the app, so once you install cuid, you can

How does the installation of care safety devices work?

Our experienced installation partners, with extensive experience, will make an effective and almost invisible installation in a few hours - depending on the size of your property - and then advise you in minutes on how to use the devices. You can als

Where are you taking care of?

Cuid is a Mexican company, headquartered in Mexico City and Prague, from where we manage the operation of our clients and partners in Europe. Committed to protecting your loved ones, our professionals adhere to the highest security standards, ensurin