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Orders and returns

All the information you need to streamline the process of ordering and returning care devices.

How can I return a device?

If the device you ordered is faulty or you received an incorrect product, please contact us at [email protected] and we will tell you how to proceed with the return and refund. If you have any questions or queries, please contact us by WhatsApp at +52 56

How long does it take to process orders?

After your purchase is made, shipments are processed in approximately 10 business days. If you have any questions about the status of your order, do not hesitate to contact us at [email protected], or call us toll free at 800 733 4114. If you have any que