How emergencies are activated in the appUpdated 4 months ago

First, according to your security settings, you can choose the 60-second margin to confirm-cancel a threat set by default (after that time, the threat is handled by our monitors), or manually set a shorter review time. Also, on the same screen you can configure the emergency protocol: which emergency contact and/or authorities to notify depending on the type of emergency:

When a real threat is detected, the app gives you 60 seconds to cancel the alarm in case you detect that it was false or erroneous. To do so, you must click on Cancel alarm directly below the timer:

If, on the other hand, in real time you can confirm that the threat is real, you can accelerate the activation of the emergency protocol by pressing twice on the 60-second countdown timer:

Once you confirm the alert, you can manually choose what type of emergency it is, so that an automatic call to the appropriate authorities is triggered:

Note that, when a real threat is presented, you can follow the step-by-step of how it is being handled and what notifications were sent in the Activity section.

Hopefully you will never have to enter this screen thanks to our incident prevention system, but if something bad happens, this security protocol will allow you to receive immediate assistance.

Do you have any questions or queries? Contact us by WhatsApp at +52 56 2542 9432! We will be happy to help you.