My Pro Outdoor camera does not connect to the WI-FI network.Updated 4 months ago

If y0ou are having trouble connecting your Pro Exterior to the local network, this article will help you solve the problem.

If you had already managed to connect it and now it won't connect, you need to reboot the device:

-How to restart the Pro Exterior

If you are trying to connect the device for the first time and it does not connect to your WI-FI network through the App, follow the steps below, which will also be detailed in the App when the connection fails:

1-Check if the camera is turned on.

2-Check if the camera made a “beep” sound when you scanned the QR code. This may be the problem: the camera had not connected to the app. If you didn't hear the “beep”, try turning down the brightness of your phone and try again (many times, this simple issue can cause the connection issue).

3-Check if the WI-FI network is 2.4 GHZ. If not, you will have to update it with your Internet operator so that the care cameras can connect.

4-Check if the password you entered to connect is correct.

5-Make sure that the camera is in the coverage area of your WI-FI network. Once the camera is connected to the app, approach the router and check the quality of the connection: if it improves, it means that you should leave it near the router. Before choosing the final location, make sure that the connection is of the best possible quality, and then leave it there permanently.

If you followed all these steps and still could not connect your 360 or Pro Exterior camera to the WI-FI, try to connect them to the Tuya app.

If the connection is successful, then the problem comes from our system. Please contact hola@cuid.mx so we can solve the problem as soon as possible.

If you have any questions or queries, please contact us by WhatsApp at +52 56 2542 9432! We will be happy to help you