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Technical troubleshooting

Find solutions for all technical problems related to assistive devices.

How to restart the Essential 360 Care Camera

To reset the 360 camera, you must delete it from the app and directly reset the device. Here's how to do it:. 1. To delete it from the app, go to Devices, press Manage, then stand on the 360 image and press edit. Then press Delete device, as shown in

How to reboot the Pro Outdoor Camera Pro Care

To reset the Pro Exterior camera, you must delete it from the app and directly reset the device. Here's how to do it:. 1. To delete it from the app, go to Devices, press Manage, then stand on the Pro Exterior image and press Edit. Then press Delete d

My Pro Outdoor camera does not connect to the WI-FI network.

If y0ou are having trouble connecting your Pro Exterior to the local network, this article will help you solve the problem. If you had already managed to connect it and now it won't connect, you need to reboot the device:. -How to restart the Pro Ext

My Essential 360 camera does not connect to WI-FI

If you are having trouble connecting your 360 Camera to the local network, this article will help you solve the problem. If you had already managed to connect it and now it won't connect, you must first reboot the device:. -How to reboot the 360 Came